Welcome to By Anna Hair Studio! We’re dedicated to providing professional-grade hairdressing tools to grooming experts and enthusiasts worldwide. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our customer service team at [email protected].
Product Questions
1. What types of products do you offer?
We specialize in professional hairdressing tools, including accessories, beard trimmers, attachment combs, animal-themed styling items, Afro and textured hair products, blade care tools, and more. Our inventory is designed for barbers, hairdressers, and beauty enthusiasts seeking reliable, high-performance equipment.
2. Are your products suitable for both professionals and home users?
Yes! Our tools are crafted for grooming professionals and enthusiasts alike, ensuring top-quality results whether you’re in a salon or at home.
3. How do I care for my tools, such as blades and attachments?
We recommend regular cleaning and maintenance as per the product instructions. For blade care, use included guides or contact us for tips to extend your tool’s lifespan.
Shipping and Delivery
1. Where do you ship to?
We offer global delivery to most countries, excluding select remote areas in Asia and other locations with limited infrastructure. If unsure, contact us to confirm availability for your area.
2. What are your shipping options and timeframes?
- Standard Shipping ($12.95): Handled by DHL or FedEx, with processing in 1-2 business days and delivery within 10-15 business days after dispatch. Includes tracking and insurance.
- Free Shipping: Available for orders of $50 or more, using EMS. Processing takes 1-2 business days, with delivery in 15-25 business days after dispatch. Ideal for planned purchases.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. This lets you monitor the journey from our Portland warehouse to your doorstep.
Returns and Exchanges
1. What is your return policy?
We offer returns within 15 days of receipt if you’re not satisfied. Items must be in original condition with packaging intact. Contact us at [email protected] to start the process.
2. How are refunds processed?
Refunds are issued after we receive and inspect the returned items. Please allow time for processing once we confirm everything is in order.
Payment Methods
1. What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.
2. Is my payment information safe?
Absolutely! We use advanced encryption to ensure your financial data remains confidential and secure.
Account and Customer Service
1. How can I contact customer service?
Reach us at [email protected] for any queries. Our team is here to assist professionals and enthusiasts globally.
2. What if I have issues with my order or account?
Contact us promptly with your order details, and we’ll resolve any problems related to accounts, orders, or product issues efficiently.
Thank you for choosing By Anna Hair Studio for your professional grooming needs. We’re committed to delivering quality tools with care and precision. For more details, visit our website or email us—we’re happy to help!