Returns & Exchanges

At By Anna Hair Studio, we’re dedicated to providing barbers, hairdressers, and beauty professionals worldwide with premium quality tools and exceptional service. We understand that your equipment is essential to your craft, which is why we offer a straightforward returns and exchanges process for your complete satisfaction.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return or exchange, your item must meet the following criteria:

• Items must be in original, unused condition with all tags attached
• Original packaging must be intact and included
• A proof of purchase or order number must be provided
• Items must be in resalable condition

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

Step 1: Contact Our Support Team

Email our customer service team at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information.

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive a Return Authorization Number and detailed instructions for shipping your return.

Step 3: Ship Your Return

Package your item securely in its original packaging, include your Return Authorization Number, and ship to:

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Step 4: Processing Your Return

Once we receive your return, we’ll inspect the items and process your request within 3-5 business days.

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your returned items.

Refund Methods

Your refund will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your PayPal account

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Processing

For exchanges, we’ll ship your replacement product once we receive your return. Standard shipping times apply for the new shipment.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement at no additional cost to you.

International Returns

As we serve professionals worldwide (excluding select remote areas in Asia and other locations with limited infrastructure), please note that international returns may be subject to customs fees and import duties, which are the responsibility of the customer.