Shipping Policy

Our Commitment to Professional Excellence

At By Anna Hair Studio, we understand that your professional tools are essential to delivering exceptional service to your clients. We’re committed to providing barbers, hairdressers, and beauty professionals worldwide with premium quality equipment and outstanding customer service. Our streamlined shipping and returns processes are designed with your professional needs in mind.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve professionals globally (excluding select remote areas in Asia and other locations with limited infrastructure):

Please note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Returns & Exchanges Policy

Eligibility Period

We accept returns and exchanges within 15 days of your receipt of items.

Return Eligibility Requirements

To qualify for a return or exchange, items must meet the following criteria:

• Items must be in original, unused condition with all tags attached
• Original packaging must be intact and included
• A proof of purchase or order number must be provided
• Items must be in resalable condition

Return & Exchange Process

1Contact Our Support Team

Email our customer service team at [email protected] with your return or exchange request. Use the following template to ensure we have all necessary information:

2Receive Return Authorization

Within 1-2 business days, you’ll receive a Return Authorization Number and detailed instructions for shipping your return.

3Ship Your Return

Package your item securely in its original packaging, include your Return Authorization Number, and ship to:

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

4Processing Your Return

Once we receive your return, we’ll inspect the items and process your request within 3-5 business days.

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your returned items.

Refund Methods

Your refund will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your PayPal account

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Processing

For exchanges, we’ll ship your replacement product once we receive your return. Standard shipping times apply for the new shipment.

Special Circumstances

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement at no additional cost to you.

International Returns

As we serve professionals worldwide (excluding select remote areas in Asia and other locations with limited infrastructure), please note that international returns may be subject to customs fees and import duties, which are the responsibility of the customer.